International Shipping: We offer international shipping to customers worldwide. Please note that at the time of payment, no taxes or additional fees are collected by us for international orders. Customers are responsible for checking with their local or regional authorities regarding any applicable taxes, customs duties, import fees, or other charges that may apply to their purchase. These charges, if any, are the sole responsibility of the customer and are not included in the product or shipping prices.
Shipping Timeframe: We strive to process, assemble, calibrate and ship orders as quickly as possible, but some additional time for assembly may be required during very high order volumes. Every sensor is hand-built, calibrated and packed manually by a skilled technician. Unless fully assembled and calibrated stock are in-hand (we do try to stay as far ahead as possible!), assembly of all units will begin once your order is received. All units will be shipped within 1-4 weeks from the date of the order being received. If there are any delays beyond the estimated shipping timeframe, we will promptly inform you of the situation and provide updates on the status of your order.
Shipping Methods: We use reliable and reputable shipping carriers to ensure safe and timely delivery of your order. The shipping method used will depend on the destination, weight, and dimensions of the package.
Order Tracking: Once your order is shipped, we will provide you with a tracking number, if available, which allows you to monitor the delivery status of your package. Please note that tracking may not be available for certain international destinations.
Delivery Time: Delivery times for international shipments can vary based on the destination and customs clearance procedures of the receiving country. While we make every effort to ensure prompt delivery, we cannot guarantee specific delivery dates for international orders.
Customs and Import Regulations: Customers are responsible for complying with all customs and import regulations of their respective countries. If any issues arise during customs clearance, we will provide necessary documentation or assistance as required.
Address Accuracy: Please ensure that your shipping address is accurate and complete when placing an order. We will not be responsible for delivery delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Shipping Costs: Shipping costs for international orders will be calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process before you finalize your order.
Order Packaging: We take great care in packaging your order to ensure that it arrives in excellent condition. Fragile or delicate items will be packed with extra protective materials to prevent damage during transit.
Lost or Damaged Shipments: In the rare event that a shipment is lost or arrives damaged, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and assist you with filing any necessary claims with the shipping carrier.
If you have any questions or need further clarification regarding our shipping policy, please feel free to contact our customer support team. Thank you for choosing us, and we look forward to serving you!